Player Protection
Responsible Gaming
Information and resources for a safe gaming experience
Information and resources for a safe gaming experience
At Best German Casino Resorts, we promote responsible gaming and are committed to protecting our users. We believe that gambling should be an entertaining leisure activity that takes place in a safe and controlled environment.
This page provides information, resources, and tools to help you control your gaming behavior and avoid gambling problems. We encourage all players to educate themselves about responsible gaming and utilize available support services if they need help.
Gambling can be addictive. Play responsibly and only with money you can afford to lose. If you notice signs of problematic gambling behavior in yourself or others, please seek professional help.
Decide before you start playing how much time you want to spend at the casino and stick to it. Use a watch or alarm to keep track of time.
Decide in advance how much money you want to spend on gaming and don't exceed this limit. Consider it an entertainment expense, not a source of income.
Remain conscious of your emotions and behavior. Don't gamble when you're stressed, depressed, or under the influence of alcohol or drugs.
Take regular breaks from gambling to clear your thoughts and reconsider your decisions. Leave the gaming area for fresh air or a walk.
Don't hesitate to seek help if you notice signs of problematic gambling behavior. There are many resources and support services available to help you.
Ensure that gambling is only one part of your life. Maintain other hobbies, interests, and social relationships for a balanced lifestyle.
Ask yourself these questions to evaluate your gambling behavior
1. Have you ever spent more money or time gambling than you could afford?
2. Have you tried to win back losses by gambling more?
3. Have you lied to family, friends, or employers about your gambling behavior?
4. Have you borrowed money or sold something to gamble?
5. Do you feel restless or irritated when trying to cut down or stop gambling?
6. Has your gambling behavior caused problems in relationships, work, or other areas of life?
7. Do you think about gambling frequently, even when doing other things?
8. Do you gamble to escape problems or relieve negative feelings?
If you answered "yes" to one or more of these questions, this could indicate problematic gambling behavior. We recommend seeking professional help and speaking with a counselor about your situation.
Resources and support services available in Germany and internationally
Free counseling and help for gambling addiction
Phone: 0800 1372700 (free and anonymous)
Website: www.bzga.de
Outpatient counseling and therapy for gambling addicts
Website: www.spielerambulanz.de
Self-help groups for people with gambling problems
Website: www.anonyme-spieler.org
Worldwide fellowship of men and women who share their experience
Website: www.gamblersanonymous.org
24/7 confidential support for problem gamblers
Phone: 1-800-522-4700
Website: www.ncpgambling.org
Leading provider of information, advice and support for gambling problems
Website: www.gamcare.org.uk
Information and tools for responsible gambling
Website: www.spielen-mit-verantwortung.de
Most German casinos offer self-exclusion programs where you can voluntarily ban yourself from gambling establishments for a specified period.
Contact any casino directly to learn about their self-exclusion procedures.
Germany's central blocking system for gambling establishments
Allows nationwide self-exclusion from all licensed gambling venues
Contact your local gambling authority for more information
Practical advice for maintaining control while enjoying casino entertainment
Track your gambling activities, including time spent, money wagered, and emotions felt. This helps identify patterns and triggers.
Having trusted friends around can help you stay accountable and make better decisions while gambling.
Decide beforehand when you'll stop playing, whether you're winning or losing. Stick to these limits no matter what.
Never try to win back money you've lost by gambling more. This is one of the most dangerous gambling behaviors.
Only bring the cash you've budgeted for gambling. Leave credit cards and ATM cards at home or in your hotel room.
Learn about the games you play and understand that the house always has an advantage. Gambling should never be seen as a way to make money.